Policy v5.127: Could government make services like Dyson makes vacuum cleaners?

A good summary of the people and methods bringing design thinking into government, with mini case studies of where it’s starting to make a difference. The provocative question in the title never quite gets answered, but there is a bit of a flavour that while there’s been a lot of progress in some areas, the vacuum cleaner of government itself hasn’t moved far beyond version 1.0.

John Lapping – Pieria

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