One Team Government: What digital and policy can learn from each other

Following his post explaining policy people and processes to their digital equivalents, Paul Maltby has now written a deeply sympathetic but rightly challenging post about the frustrations digital has of policy and policy of digital – and what each side needs to learn from the other.

There is a core insight in each direction. Policy can learn much from the data driven, delivery focused model of digital service design and should be no less comfortable starting with the user need. Digital can gain from appreciating the need to understand and reconcile conflicting goals and interests and the basic principle that politics is our basic method for making public choices – and that digital is political too.

Paul Maltby – Medium

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