Better than experts? How citizen deliberation can improve decisions

One of the misunderstanding which often crops up between people who approach problems from a digital service design perspective and those who come more from a traditional policy development perspective is around transactional services – whether fundamentally we are designing services for users or outcomes for society. This post comes from a very different perspective of deliberative policy development, drawing out very clearly that people see their role as citizen more broadly than their role as consumer, even when they are being both simultaneously.

Tony Greenham – RSA

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