Artificial Intelligence for Citizen Services and Government

Hila Mehr – Harvard: ASH Center for Democratic Governance and Innovation [pdf]

The first half of this paper is a slightly breathless and primarily US-focused survey of the application of AI to government – concentrating more on the present and near future, than on more distant and more speculative developments.

The second half sets out six “strategies” for making it happen, starting with the admirably dry observation that, “For many systemic reasons, government has much room for improvement when it comes to technological advancement, and AI will not solve those problems.” It’s not a bad checklist of things to keep in mind and the paper as a whole is a good straightforward introduction to the subject, but is very much an overview, not a detailed exploration.

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