Richard Pope – IF
Some simple but very powerful thoughts on the intersection of automation and design. The complexity of AI, as with any other kind of complexity, cannot be allowed to get in the way of making the experience of a service simple and comprehensible. Designers have an important role to play in avoiding that risk, reinforced as the post notes by the requirement under GDPR for people to be able to understand and challenge decisions which affect them.
There is a particularly important point – often overlooked – about the need to ensure that transparency and comprehension are attributes of wider social and community networks, not just of individuals’ interaction with automated systems.
Jack Collier – Medium
It’s all very well saying that policy and digital should be better integrated, but what, a policymaker might ask, has digital ever done for us? This post answers that question, describing five areas where digital perspectives can add value.
The quotation marks round ‘digital’ in the title seem significant. The transferable skills are indeed valuable, but their value does not come from their being intrinsically digital. These are approaches valuable to policymakers because they are, or more often should be, policymaking skills.
Meanwhile, there is the suggestion of a sixth area, in which digital approaches might offer fresh insights for policy challenges where legislation is not an option. The promised future post on that should be well worth reading.